Solution Engineer Dahua Technology Australia Pty Ltd
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公司名称
Dahua Technology Australia Pty Ltd
工作性质
全职
经验要求
需要
学历要求
Bachelor
签证要求
工作签证,永居签证,澳洲国籍,其他签证
性别要求
不限
工资水平
面议
工作亮点
工作介绍
As a Technical Solutions Engineer, you will leverage your technical background and troubleshooting skills to investigate and resolve the most technically complex issues. You will field customer and internal escalations, troubleshoot and manage bugs, synthesize user feedback reports and drive process improvements. Integrate Dahua solutions to match customer needs and develop the relationship with large accounts in Oceania.
Essential Functions
• Educate the sales team, their accounts and end users in Dahua solutions
• Prioritize target accounts and opportunities and work with sales team to ensure Dahua is seen as preferred vendor for those partners
• Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology)
• Serving as a key strategic and technical advisor for opportunities, making recommendation to sales team based on customer requirements and solution capabilities;
• Build and develop the detailed business plan, identify key project partners(system integrators, big installers, consultant)
• Responding immediately to requests from sales for project related technical support via emails, phone calls, and online presentations;
• Developing technical related materials for product launches;
• Post-sales support for clients revisiting deployment requirement details;
Work Location
Brisbane/Melbourne
Job Qualifications
• BS degree in Computer Science or related engineering field or equivalent practical experience
• 3+ years of work experience on CCTV project domain / SI in Oceania market
• Familiar with Dahua products is preferred
• Strong technical experience of higher-end CCTV, Intercom and Access Control systems
• Rich region / country Pre-sales training experiences
• Excellent oral and written communication skills (ability to present information to both technical and non-technical people)
Essential Functions
• Educate the sales team, their accounts and end users in Dahua solutions
• Prioritize target accounts and opportunities and work with sales team to ensure Dahua is seen as preferred vendor for those partners
• Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology)
• Serving as a key strategic and technical advisor for opportunities, making recommendation to sales team based on customer requirements and solution capabilities;
• Build and develop the detailed business plan, identify key project partners(system integrators, big installers, consultant)
• Responding immediately to requests from sales for project related technical support via emails, phone calls, and online presentations;
• Developing technical related materials for product launches;
• Post-sales support for clients revisiting deployment requirement details;
Work Location
Brisbane/Melbourne
Job Qualifications
• BS degree in Computer Science or related engineering field or equivalent practical experience
• 3+ years of work experience on CCTV project domain / SI in Oceania market
• Familiar with Dahua products is preferred
• Strong technical experience of higher-end CCTV, Intercom and Access Control systems
• Rich region / country Pre-sales training experiences
• Excellent oral and written communication skills (ability to present information to both technical and non-technical people)
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