Powerark Solar招聘全职Customer Service Receptionist

Who we are Powerark Solar is one of the top 5 solar distributors in Australia. Our market covers the entire country and parts of other South East Asian. We are headquartered in Melbourne with four other branches across 4 states (WA, NSW, QLD, SA). Our main business to distribute a range of products from Panels to electrical components for our customers in residential and commercial sector. Please send your resume to hr@powerarksolar.com.au if interested.

工作介绍
About the Role

This is an Entry Level role!! We are looking for an experienced customer service to join our team and drive business outcomes. This is not only a job, but also a career.

Your key account abilities include the following areas:

--Customers Sales Order Process (from PO to after-sales), take orders from customers/sales rep via phone, emails or other means and create orders in system and check details with customers/ sales rep
--First Point of Contact for daily orders
--Understand the current and incoming stock levels to manage customer expectations
--Credit card payment process/record/filing
--Liaise with internal department to ensure a smoother sales procedures and customer experience.
--Notify the Account managers and the customer with the correct sales process
--Educate the customers about the sales process to ensure the orders are processed in a timely manner
--Release the stock upon payment/ credit terms and ask for payment if needed
--Ensure the invoice as sent to customers from our system
--End of Month customer report sales & Account activity
--Identify any potential sales opportunities
--Communicate with the reverent account manager with the sales opportunities
--Successfully deliver the orders within the right time frame and right place
--Escalate issues to the managers if the order cannot be fulfilled
--Communicate with customers with the issues on the order
--Problem solving if some unexpected happened with the orders
--General Office experience - must be computer literate
--Any other job as advised by manager


To be successful in this role you will have:

--Visa (Full working rights in AU, at least 2 years valid)
--Good time management, multitasking and organisational skills
--Strong interest in customer service skills
--Solid work ethic with an ability to work in a fast-paced environment
--Excellent computer skills, specifically Microsoft office package (Word & Excel)
--Excellent attention to detail
--Language: Professional working proficiency in English/ Mandarin is a big BONUS!!

How to apply：

Please send your resume to our email address. We want you!!!!!