洋人公司招聘 Customer Service Representative Chinese Speaking

eToro is World's leading social trading platform, now we are seeking to hire a account manager who will responsible for converting clients from a new leads to sales with your excellent communication skills and customer service ability. eToro是全球领先社交投资网络，也是全球第一家实现复制跟单技术的金融科技公司。目前，eToro全球用户达到1000多万，覆盖180多个国家和地区。我们的愿景：是为所有人打开全球市场，方便大家以简单而透明的方式进行交易和投资。 Excellent location Attractive Salary - Base + Monthly Commissions

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* 签证：工作签大于1年，PR，Citizen. Sorry, No WHV


-Provide first step awesome customer service while providing “Amazing” experience to the company’s clients by chat, e-mail and phone. 通过在线交流,邮件及电话的方式提供给客户满意的服务
- Identifying and assessing customers’ needs to achieve satisfaction. 识别客户的需求并提供满意的服务
- Provide accurate, valid and complete information by using the right methods/tools. 为客户提供准确,有效
及完整的信息
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents. 处理客户投诉,提供解决方案,并确保问题得以解决。记录与客户的交流,处理客户账户,并存档。
- Compliance task. verification, verify and define customer’s identification documents in Backoffice 合规工作:认证客户的注册资料
- Special task. Other client-facing related task and supporting project. 其他客户服务相关任务和支持工作。