Technical Support Drones

About XAG Australia: XAG Australia set out to be a different kind of company. One that not only offers the advance Multi-functional Agricultural Drones, but endowed with the mission of advancing agriculture that strives to build the infrastructure of agriculture for the next 100 years, and with every Unmanned Agricultural System, we strive to bring changes to the agricultural industry​.

Responsibilities:
- Troubleshoot technical issues through various forms of communication (inclusive but not limited to: phone/video calls to clients and Physical repair or testing of drones)
- Travel nationally with protentional to assist in demonstration and promotion
- Support clients with their XAG drones, ground robots, and other products
- Test and dispatch client orders
- Test XAG's new products and provide feedback and training to other employees
- Provide feedback to the research and development department in China and liaise with the international XAG team
- Light duties might involve assisting the in-house surveyor with drone-data capturing and processing


Essential skills:
- Experience with technical support
- The ability to learn quickly and in a fast-paced environment
- Excellent customer service skills
- Ability to liaise with a wide variety of clients and technicians from Australia and overseas
- Enthusiasm to learn and progress within the company and industry
- Highly organized, able to multi-task and work without supervision
- Excellent Chinese (Mandarin) and English speaking and writing
- Australian Driver's Permit


Desirable skills:
- Knowledge of drone, mechanism, and/or aviation


What we offer:
- The opportunity to work in a tight-knit team and learn essential business skills from highly experienced professionals
- The opportunity to enter a fast-growing and highly lucrative industry as it emerges into prominence in the Australian market
- The opportunity to work with the latest technology within the agricultural industry
- A supportive management system committed to training and retaining excellent staff
- Growth within the company and consistent PD to assist with personal and professional career goals


Must have Australian working rights.
To be considered please send your CV and a cover letter outlining how your experience and skills match the above criteria to info@xagaustralia.com.au