Service Delivery specialist 招聘

Telestar Communications is Telstra platinum enterprise partner, a professional services company that manages the telecommunications of businesses and governments. Telestar’s solutions procure, secure, assist, control and govern over 500,000 devices and connections for large organisations in Australia and New Zealand. Organizations trust Telestar to manage all aspects of their communications assets, usage and expenditure, to simplify their operations, improve service and contain costs. The majority of our team of over 70 consultants, analysts, technologists and service specialists serve our clients throughout the region from our headquarters in downtown Sydney.

悉尼CBD通信公司
work from home friendly
As an Enterprise Service Delivery Specialist, you will be the first point of contact for all inbound enquiries regarding products, services, processes and general enquiries relative to the nature of our business. More specifically your duties will include:
Receiving and managing customer calls and emails in an efficient and timely manner, meeting measured KPI’s focusing on quality of service
Providing product support and troubleshooting, across both company owned software and products, as well as mobile network, services and handsets.
Maintaining and upholding a high standard of data records in internal systems to ensure all requests are accurately logged, updated and completed accordingly.
Actioning orders and service requests, within the customer's specified SLA, to ensure the highest level of customer satisfaction.
Represent the voice and face of our company, as we collaborate with internal and external stakeholders on day to day basis.
Liaise with vendors and third parties to request timely updates, troubleshooting support, and escalation of requests.
Comply with all confidentiality and privacy policies.
The role is focused primarily on servicing customers with a fleet of mobile services, so experience in the telecommunication industry will be an advantage.
Skills and experience required:

Outstanding and professional, spoken and written communication skills.

Benefits and culture:
Supportive and welcoming team environment
On-going learning and development
Career growth opportunities
Full Time Role providing job security
Telestar Communications is committed to providing exceptional customer service, in addition to being part of a positive team where open communication and your contribution are encouraged. If you feel you are a suitable candidate and can fully deliver the expectations, apply today!
Fluent in English and Chinese

需要能全职工作，长期稳定。

联系方式：请发英文简历到Michael.chen@telestar.com.au